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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Neil Clark

Neil Clark

November 21, 2024

5  out of  5
rating by Neil Clark
"I was in and out and they was super nice and polite"
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Roger Jennings

November 11, 2024

5  out of  5
rating by Roger Jennings
"My partner and I were looking for new coverage after Progressive continued to go up and up. Carrie found us better coverage at a much better price. We literally have more insurance on the same vehicles at a lower price. It was very easy to do and Carrie was great having everything ready to go and handling it over the phone. I recommend these agents to everyone."
We responded:
"Thank you Roger!"
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John Hellard

October 31, 2024

5  out of  5
rating by John Hellard
"Great service and always prompt."
We responded:
"Thank you John!"
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Ashley Mefford

October 25, 2024

5  out of  5
rating by Ashley Mefford
"We had the pleasure of working with Carrie from State Farm. She has such a great personality and her customer service skills were above many I have spoken with while dealing with companies trying to offer a service. She was both knowledgeable and understood our insurance needs. I would recommend her to anyone."
We responded:
"Thank you Ashley! Glad to have you on board with our agency!"
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Keith Buckles

September 30, 2024

5  out of  5
rating by Keith Buckles
"My experience was very painless, I'm saving a lot of money. Should have gone with you guys along time ago."
We responded:
"Thank you Keith! Glad to have you on board!"
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Tim Choate

September 9, 2024

5  out of  5
rating by Tim Choate
"Very helpful and very quick"
We responded:
"Thank you Tim!"
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Danyelle Nockerts

August 9, 2024

5  out of  5
rating by Danyelle Nockerts
"I have been using Erika Hancock as my State Farm agent for 7 years when I moved to Frankfort. I have quality coverage/multi coverage plan which allows for further discounts!"
We responded:
"Thank you Danyelle! We appreciate you!"
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Kayla Mullins

July 17, 2024

5  out of  5
rating by Kayla Mullins
"The customer service and eagerness to help save money from this company is outstanding! Carrie helped me save over $3,000 a year and close to $100 a month for both auto and home insurance. She was wonderful and so helpful. Definitely recommend!"
We responded:
"So glad we could help Kayla!"
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Kellynn Thompson

July 10, 2024

5  out of  5
rating by Kellynn Thompson
"I love working with Carrie at State Farm. She is always responsive, professional and explains everything."
We responded:
"Thank you, Kellynn :)"
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Denise Konkle

June 6, 2024

5  out of  5
rating by Denise Konkle
"Cheap place to have insurance though friendly workers always making sure u feel welcome there and always is there with a fast response to any and all of ur questions they even take the time out of their day to mail u a birthday card and Christmas cards"
We responded:
"Thank you Denise! Glad to have you!"
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Sandy Anglin

May 22, 2024

5  out of  5
rating by Sandy Anglin
"Love this place."
We responded:
"Thank you Sandy!"
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Melissa Parker

April 24, 2024

5  out of  5
rating by Melissa Parker
"Erika Hancock's State Farm Office is the best agent we have had since we started with this company 30 yrs ago. Carrie is phenomenal."
We responded:
"Thank you Melissa. She is pretty fantastic!"
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Megan Dobner

April 11, 2024

5  out of  5
rating by Megan Dobner
"Erika and her team are wonderful to work with."
We responded:
"Thank you Megan! Back at ya!"
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Natalie Marshall

March 18, 2024

5  out of  5
rating by Natalie Marshall
"Where do I start? Erika has taken care of us for YEARS. This last year, our house flooded and she was truly with us every step of the way. She was our champion, our guide, and definitely had our interests as her priority. We are so grateful for her steadfast and attentive care. Thanks, Erika!"
We responded:
"You are the BEST! Thank you Natalie!"
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Celia Doss

March 15, 2024

5  out of  5
rating by Celia Doss
"Our family has been insured with Erika Hancock State Farm for years and we are extremely satisfied with her and her office’s support."
We responded:
"Thank you for the kind review! We appreciate your business!"
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Justin Stanley

March 15, 2024

5  out of  5
rating by Justin Stanley
"Wouldn’t use anyone else!! Hands down the best service around! No questions go unanswered, no calls or messages go missed and not returned! It’s not always about the best rate, the service is what makes it worth it!"
We responded:
"Thank you for the kind review, Justin. We take pride in our customer service!!!"
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Chelsie Mae

February 20, 2024

5  out of  5
rating by Chelsie Mae
"Not only were they able help me have the most affordable insurance I’ve had. But they help me actually understand my insurance as this is the first time I’ve had full coverage with a leased vehicle. They also helped me resolve my cracked window so easily. Best insurance insurance I’ve had"
We responded:
"Thank you Chelsie!"
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jon maybriar

January 11, 2024

5  out of  5
rating by jon maybriar
"Instant quote over the phone. Cheapest of the 5 different insurance companies that I called for home and auto."
We responded:
"Thank you Jon! I am so glad we could help!"
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sean young

January 10, 2024

5  out of  5
rating by sean young
"Carrie was very polite and knowledgeable. It’s easy to do business with a people person. Thank you for your service."
We responded:
"Thank you Sean! She is pretty great! "
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Erin Bryan

November 20, 2023

5  out of  5
rating by Erin Bryan
"I have been with Erika and State Farm for years and she has always done a great job I feel secure knowing my home and car are safely insured. Erika and Carrie are always so nice that it makes much more pleasant which is important when you really need them."
We responded:
"Thank you for your kind words Erin! We all appreciate you!"
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Tony Chisholm

November 10, 2023

5  out of  5
rating by Tony Chisholm
"Quick, efficient, no fuss. Just the way I like it."
We responded:
"Thank you Tony! "
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Danny B

October 25, 2023

4  out of  5
rating by Danny B
"State Farm Corporate keeps forgetting to send my renewal IDs. Thankfully the ladies at Ms. Erickas office are quick to get back to me.Their customer service is wonderful. If it wasn't for them I would of given up on State Farm."
We responded:
"Thank you Danny! Glad you are staying with SF!"
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Dah C

October 25, 2023

5  out of  5
rating by Dah C
"I was there today and everything went smoothly thanks"
We responded:
"Thank you! Welcome!"
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Marilyn O'Day

October 16, 2023

5  out of  5
rating by Marilyn O'Day
"I have been in Franfort 11 years. I took out State Farm Ins, with Ericka. I am very pleased. They are knowledgeable and very efficient."
We responded:
"Thank you for the kind words Marilyn!"
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Amy Cutter

October 13, 2023

5  out of  5
rating by Amy Cutter
"Erika is very easy to work with and has gone out of her way to help me!"
We responded:
"Thank you Amy!!!"